Forums and Email
Why do people's profile pictures not always appear in messages I receive?
Please use the table of contents on the right to access support related to email and forum postings.
The first reason could be that it is because the person hasn't actually uploaded a profile image to Pou Manawa Akoranga.
There is also another reason that is more complex to explain, but have a look at the following image that shows two versions of the same message.
The reason the image isn't showing on the left is because the program displaying the email message isn't logged in to Pou Manawa Akoranga. This might sound like an odd comment to make, but the email application can't access the image (for security reasons) and so instead, it just displays the default grey avatar image. There is no technical fix for this.