Frequently Asked Questions

How do I change my email personal address in the WiseNET system?

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This cannot be done online. You need to contact Student Services to do this. Please phone them on 0800 244 532 or email them at StudentServices@ecnz.ac.nz

How do I change my login password (Wisenet)?

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This can be done n the Student Landing page 

Select Wisenet (Student Portal) from the quick links menu.

Follow these steps if you have not logged into Wisenet before or if you have forgotten your Wisenet login details.

From the Quick links section on the landing page, select Wisenet (Student Portal)

Select the Forgot Password?  Link

Enter your Te Rito Maioha email address – this will be your studentnumber@ecnz.ac.nz

Go to your Outlook email account on the landing page and read the email that you received from Wisenet, this will give you your temporary password.

Go back to the Wisenet login screen and enter your username and temporary password.

You should then be prompted to change your password, enter the current password that was just sent to you and then enter a new password – if you use the same password as your Office 365 account it will be easier to remember.

If you were not prompted to change your password when you first logged in, then you can do this by selecting the change password option in the top right corner of your main Wisenet page

If you have any problems with this, you need to contact Student Services. Please phone them on 0800 244 532 or email them at elearning.helpdesk@ecnz.ac.nz

When do I get access to my online courses?

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When does access to my online courses close?

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Access to each paper/course online ends 2 months after the official end date of the paper/course.

During this time you are still able to access your ePortfolio from the "Ngā hononga/Useful links" menu at the top of every PMA page.

For information concerning ongoing access to your ePortfolio after you finish your study, please see - https://pma.ecnz.ac.nz/mod/book/view.php?id=37435&chapterid=2561

I seem to get locked out of the site after a long period. Is there a timeout?

Please see the table of contents in the right-hand column to access each of the FAQs.

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Can I change my settings so I only receive one email per day?

Please see the table of contents in the right-hand column to access each of the FAQs.

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How do I update my profile in PMA

Your user account contains information related to you and your study.