Forums and Email

I received a "could not be authenticated" email message - why?

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I sent an email reply to Pou Manawa Akoranga and received message back that says my email "could not be authenticated, since it was sent from a different email address than in your user profile. For the message to be authenticated, you need to reply to this message."...what's happening?

This is a feature that Moodle uses to block spam. It thinks your email isn't legitimate, but it could be for a number of reasons, including that you are replying to a post that is more than 4 weeks old, or you are using a different email account than we have on record. To 'release' the email (and have it appear in Pou Manawa Akoranga) just click on "reply" and send the email.

If you have changed email addresses, please contact Student Services. If the problem continues, please email the eLearning Helpdesk.